Acceptable Use Policy

Customer Complaints Policy

Acceptable Use Policy

This "Acceptable Use Policy" or "AUP" of X9 Web Hosting applies to all divisions, subsidiaries, affiliates and identities used by X9 Web Hosting which is part of X9 Web Hosting and references hereinafter to X9 Web Hosting. This AUP is designed to provide a clear understanding of the rules, regulations, and restrictions on the use of the Services, Servers, and IP Addresses of X9 Web Hosting. We may, from time to time at the sole discretion of X9 Web Hosting, impose rules, regulations, or restrictions not expressly stated in this AUP on the use of the Services, Servers, and IP Addresses. We may further, from time to time at the sole discretion of X9 Web Hosting, modify this AUP and such modification shall become immediately effective upon posting of the modified AUP to our website or by notification to you of the modified AUP. This AUP is not exhaustive.

X9 Web Hosting provides Internet World Wide Web page hosting, Marketing, and Development. X9 Web Hosting has certain legal and ethical responsibilities consisting with the use of its server and equipment involved in these services.

X9 Web Hosting general policy is to act as a provider of Internet presence. X9 Web Hosting reserves the right to suspend or cancel a customer's access to any or all services provided by X9 Web Hosting when we decide that the account has been inappropriately used.

We do not allow the following: Any account(s) found breaking our policies will be removed and cancelled without notice.

- Spamming (sending unsolicited email or posting messages to irrelevant UsetNet newsgroups that do not explicitly allow advertising, with references to a site hosted on our servers)

- Web hosting accounts are prohibited from hosting adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites or personal computers, giving away web space under a domain, sub domain or directory.

- Sites encouraging illegal activity or racism, sites providing instructions or performing illegal activities. Any site conducting illegal activities and / or copyright infringements.

- Violations and attempted violations of system & network security. Or any type of tampering with the system with the purpose to inflict harm.

- Peer to Peer / Portal and upload and download type sites related to hacking and warez.

- Specific Violations of This AUP (not an exclusive list): Advance Fee Fraud, Child Porn Site, Child Porn Email, Copyright Infringement, Cracking, Forgery, Fraud Site, Hacking, HYIP Site, ID Theft, Infection, Invalid Hostname, Open Relay, Pharmaceuticals, Phishing, Proxies, Proxy Hijack, ROKSO, SORBS, Spam, Terrorist Site, Warez.

We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is YOUR responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you. The primary email address on file will be used to do so. It is YOUR responsibility to ensure the email address on file is current or up to date at all times.

Any attempt to undermine or cause harm to a server, or customer of X9 Web Hosting, is strictly prohibited.

Unauthorised use of other people's accounts or computers. X9 Web Hosting will strongly react to any use or attempted use of an Internet account or computer without the owner's authorisation. Such attempts include "Internet scamming" (tricking other people into releasing their passwords), password robbery, security hole scanning etc.

Any unauthorised use of accounts or computers by a X9 Web Hosting customer, whether or not the attacked account or computer belongs to X9 Web Hosting, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the attack.

IMPORTANT NOTE - X9 Web Hosting has the right to discontinue service, or deny access to anyone who violates our Policies or the terms and conditions shown below WITHOUT WARNING OR PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to violation of the terms outlined below.

Shared server accounts are limited in use of the amount of server resources. Shared server resource abuse includes any process or service usage that affects normal shared server operation, resources or connectivity, and which causes a server to become overloaded. Shared server resources include CPU and memory usage, number of concurrent processes, number of concurrent port or database connections and total bandwidth. Possible causes of server resource abuse include, but are not limited to, the improper use of: CGI, Perl, Sendmail, mySQL, PHP, COLDFUSION, HTTP, SMTP, POP3 and FTP.

Customers may not run IRC, bots or clients on shared servers. Unacceptable uses also include, but are NOT limited to: Bulk emailing, unsolicited emailings, newsgroup spamming, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial numbers, and/or anything else determined by X9 Web Hosting to be unacceptable use of X9 Web Hosting's services including abuse of server resources.

To maintain the quality of our bandwidth and servers, we do not tolerate violations and attempted violations of system and network. We do not allow download sites, warez sites, or proxy sites.

Shared hosting accounts may be terminated that include the following content or which have links to the following content: Providing material that is grossly offensive to the Web community including blatant expressions of bigotry, racism, hatred, or profanity. Promoting or providing instructional information about illegal activities, or promoting physical harm or injury against any group or individual. Displaying material containing obscene nudity or pornographic material. Displaying material that exploits children under 18 years of age. Acts of copyright infringement including offering pirated computer programs or links to such programs, information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs, or any type of cracker utilities.

When we say unlimited disk space and unmetered bandwidth, of course there are terms & conditions that you must adhere to. This means unlimited webpages and web graphics, not downloads or streaming media. This relates to data connected to your own sites. You cannot resell or give away resources to third parties. Web designers cannot use an unlimited account to host sites not operated or not owned by him/her. Our servers are shared hosting servers and disk space, memory and CPU usage is not unlimited. CPU intensive files are not permitted on our servers and accounts may not to be used to host a collection of mp3s, audios, videos, anime, .rar files, Warez, gamers sites, shout cast and similar, or to backup your computer or another source. They may not be used for general storage of any type. They may not be used as download mirrors or download/upload portals. While the sale of eBooks and other legal small download files are permitted within reason with the unlimited package, hosting and storage of mass quantities where our servers are used as a distribution point is not permitted.

X9 Web Hosting offers this account where customers are privileged to use unlimited traffic and disk space for their web sites. The intention of X9 Web Hosting is to provide a large space to serve web documents, not an off site storage area for electronic files. All (90%) of your web pages (html) must be 'linked' with files (.GIF, .JPEG, etc.) stored on X9 Web Hosting servers. Web sites that are found to contain either/or no html documents, but a large number of unlinked files are subject to suspension or cancellation at the discretion of X9 Web Hosting management.

X9 Web Hosting will be the sole arbiter as to what constitutes a violation of this provision.

You can create hosting accounts for your clients for whom you are building websites, but you cannot resell a hosting account unless we have assigned a dedicated reseller hosting account to you. You remain solely responsible for every hosting account you create and its conduct, including hosting accounts created by your resold clients. Where you are creating websites and hosting accounts for your clients, any support request regarding such hosting accounts must be submitted by you. We cannot support your clients directly and you cannot pipe support requests directly into the ticket system of X9 Web Hosting. You must ensure that your customers are aware of this and it is your responsibility to ensure your customers have your up to date contact details.

Unsolicited commercial advertisements (spam) are not allowed in e-mail, and will likely result in account cancellation. X9 Web Hosting takes a zero-tolerance approach to spam originating from our servers or for spam advertising of domains hosted on our servers.

The following activities are not allowed: Unsolicited bulk or commercial messages ("spam"). This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it from your domain. Forging, altering or removing electronic mail headers is prohibited. Any domain sending stealth spam will be terminated without warning and without refund. Sending numerous copies of the same or substantially similar message with the intent to disrupt a server or account ("mail bombing"). Spamming Newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such. Mail may not be used to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail, you must not send that person any further messages.

Note: If you use the services of another provider to promote a web site hosted by or through X9 Web Hosting (spamvertising), then the provisions of the above Policy shall apply as if the spam were sent through our servers.

Certain types of content is not permitted on our network. We do not host pornographic content of any description. We reserve the right to determine what constitutes pornographic content and what does not.

Each shared web hosting account comes with its own cgi-bin. You are free to use any CGI and PHP scripts you wish, however we reserve the right to disable scripting for an account where the use of its script effects normal shared server operation, without prior warning.

We do not allow clients to install their own chat rooms within a shared hosting account, without approving it with X9 Web Hosting's Support Team. Most chat rooms tend to be large system hogs and we cannot allow it as an account option. Note: Parachat chat rooms do not apply to this rule. They are perfectly fine to install.

The following email limits apply to all shared accounts:

- Webmail: You are limited to 50 emails per day.

- PC Software (such as Outlook) using X9 Web Hosting's smtp servers: There is no limit apart from a maximum of 100 recipients per message.

- Distribution List: This can be used as many times as you like. Although it is limited to 2500 users per list.

- Web Servers: Scripts running on the web servers are limited to 1000 emails per 12 hours.

We do not allow programs to run continually in the background, or permanent FTP connections.